How can we help you?

How to measure and order?

How do I measure my wall to know how many rolls I need?

With these steps you can obtain an accurate measurement.

1. Measure the height and width of your wall.
2. Having the sum of the width and height of your wall, multiply them together, that is, if your height is 3 meters and the width is 7 meters = 21 is the total and these are the square meters of your wall. 21 square meters.
3. Our rolls have 4.8 square meters so you will divide the 21 square meters of your space between the square meters of your roll. 21/4.8= 4.37
4. This result means that you need 4 rolls and a little more for your wall, so we suggest buying 5 rolls since when placing there is some waste of paper when making the cuts.

What do I do if my wall has windows or doors?

If you have windows or doors in the wall, you can subtract their size from the total measurement of the wall. This will give you the amount of wallpaper needed to cover the remaining area.

How do I choose the right design and color?

Consider the style and decor of your space. Choose a design that complements your furniture and the overall feel of the room.

Also, take into account the existing colors in the room to ensure that the wallpaper blends in harmoniously.

Can I order rolls of less than 10 meters?

No, in this case the only measurement we have at this time is the standard one of 10m long and 48.7cm wide.

Can I change the width of my paper?

No, the width we work with is fixed at 48.7cm.

Can I order a wallpaper sample before purchasing?

At the moment we do not have samples of our designs, however we are working to be able to offer samples to our clients.

How much margin of error do I have for assembly?

We recommend ordering 1 extra roll depending on the size where the paper is going to be placed. It is also important to mention that if necessary you can always order more through this site.

Shipping

Do you ship nationally and internationally?

Yes, we ship nationally and internationally.

¿How much time does my order take to arrive?

For national orders, we promise to deliver your order within 5 to 10 business days, counted from confirmation of payment.

For international orders

What are the shipping costs?

For orders within the Mexican Republic the shipping cost is $150MXN.

For international orders the shipping cost varies depending on the country of delivery.

Prepare & Install

What is the best glue to stick wallpaper?

It is known as glue, this is a glue powder which dissolves with water.

On the other hand, we have vinyl glue which is a little more resistant and is used to glue thicker and heavier papers such as linen.

Is there any place where the paper should not be applied?

Our recommendation is not to apply it on uneven, wet and rough surfaces.

Exchanges & Returns

Can I return my order?

When you buy directly from ENMURO, you can return your products within 30 calendar days from the date you receive your order.

What is your return policy?

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How to request a return

Contact us to request a return. If your return is approved, we will send you a Return ID with instructions on where and how to send your return.

Payments & Refunds

Is it safe to use my credit card on your site?

Of course! Orders placed on our site are encrypted using SSL technology, which is the industry standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server sides, information transmitted over the Internet will remain unaltered and secure.

What are the payment methods accepted in your store?

We accept Visa, MasterCard and American Express credit/debit cards.

What currency are prices displayed in?

All prices are shown in Mexican pesos (MXN). If you make a purchase from another country, keep in mind that the total may vary slightly due to exchange rates.

Can I use more than one promotional code on a single order?

Oops, sorry! We only accept one promotional code per order. But save the other codes you have for your next purchase so you can take advantage of all our promos.

When will I be refunded if I return something?

Once we receive your return in our warehouse, we will process your refund within a maximum of 15 business days. We will send you an email to confirm when it is ready.

When will I be refunded if I return something?

We will refund your money through the same payment method you used for your purchase. In some cases, we may also offer you online credit for future purchases.